Return Policy

Last updated: September 4, 2026

Summary: Returns are accepted within 7 days of delivery for items that are damaged in transit, defective, or shipped in error. Buyer pays return shipping. Because Goldbacks are a physical gold product whose value moves with the daily spot price of gold, we're unable to accept returns for reasons other than the above.

Goldenbee MALAJ Jewelry LLC is an Official Authorized Distributor of Goldbacks, a privately issued, gold-backed physical instrument manufactured by Goldback, Inc. (Lehi, UT). This policy explains how returns and refunds work for Goldback purchases made through us.

Return Window

You have 7 days from the date you receive your order to request a return.

What Qualifies for a Return

Because the value of gold fluctuates daily, we're unable to accept returns for reasons other than the above — for example, a change of mind or a shift in the spot price of gold after your purchase.

Return Shipping

The buyer is responsible for return shipping costs. We recommend using a trackable, insured shipping method, since Goldenbee MALAJ is not responsible for items lost or damaged in return transit.

Refunds

Once we receive and inspect a qualifying return, we'll process your refund to your original payment method — for online orders, this is handled securely through Stripe. Since a qualifying return means something went wrong on our end (damaged in transit, defective, or shipped in error), your refund includes the original shipping fee you paid at checkout, not just the item price. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

How to Start a Return

Contact us before sending anything back, so we can confirm the issue and provide return instructions:

Phone: (619) 504-8977
Email: [email protected]

Questions

If you have questions about this policy before or after a purchase, reach out any time — contact details are above, and also on our Contact page.